Delivery and Return Terms

1. Scope of the service

The services subject to delivery consist of university application counselling, document preparation and tracking, admission and enrolment support, residence permit process support, accommodation and settlement arrangements, translation services and the other items listed on our service packages page.

2. Delivery format

Delivery is performed in the following formats depending on the nature of the item:

• Digital delivery: opening the portal account, sharing documents by e-mail and portal
• Live performance: counselling through online meetings or office appointments
• Courier: only where the original of an official document must be sent by courier, to the declared address

3. Delivery period

The service starts within 3 business days at the latest following the confirmation of payment: your portal access is opened and the first appointment is scheduled. The duration of subsequent steps (university application, assessment, admission, visa, residence permit) depends on the calendars of the universities and official authorities; no completion date is promised for these steps, and progress is tracked step by step in the portal.

4. Record of delivery

Delivery is documented through portal activity, e-mail correspondence and appointment records. On request, a summary statement of the service items is shared with you.

5. Right of withdrawal

The Buyer has the right of withdrawal within 14 days without giving any reason, provided that performance of the service has not started. Under Article 15/1-ğ of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services that have started to be performed with the consumer's approval and have been fully performed. Your explicit approval for immediate commencement of performance is collected at the payment step; if you do not give that approval, the service is not started.

6. Return conditions

Return requests are assessed on the following basis:

• If the service has not started at all: the full amount paid is refunded
• If the service has been partially performed: the unperformed part is refunded on a pro-rata basis
• Amounts actually paid to third parties (university, consulate, translation, courier) and non-recoverable are outside the scope of the refund; these items are itemised in the response to the request
• Return requests are submitted in writing with the transaction reference linked to your payment record and the reason for the request

7. Making the refund

Approved refunds are made within 14 days at the latest from the date the request reaches us, to the card used for payment, through iyzico. It may take a few business days for the amount to appear on your card statement depending on your bank; this period depends on the card issuer's processes. Refunds are made in the currency of the original payment.

8. Requests, objections and competent authorities

You can submit delivery and return requests in writing through the channels on our contact page; requests are answered within 3 business days at the latest. If you are not satisfied with the outcome, you may apply to the Consumer Arbitration Committees or the Consumer Courts.